Director, Service and Experience Strategy + Design
With a background in brand, business, entrepreneurship, customer experience and communications, Caroline brings 20 years of expertise to Langrand. Fueled by finding solutions at the intersection of design and health, Caroline’s superpower is human-centered design. At Langrand, she works both front-and-center and behind-the-scenes to bring about long-lasting and meaningful change for our clients. She has led engagements for partners including Walmart Health, Virginia Mason Hospital and Medical Center, The Woman’s Hospital of Texas, Harris Health, Credence Blue Cross and Blue Shield, Livestrong, the Bill and Melinda Gates Foundation, Gavi and Austin State Hospital. Caroline is also a public speaker for mental health and access and a board member at The Prison Scholar Fund, which focuses on creating second chances through higher education.